We’re here to help make depositing cheques simpler thanks to our new mobile cheque deposits feature. What happens if my Fitbit smart watch is lost or stolen? If you can't find what you're looking for, please use the "Email Us" tab on the left. Apr 15, 2019 "It's very helpful." Now, it has confirmed that it will phase out cheques as a means of payment after June 25, 2021. Using cheques. Terms and Conditions or Product Disclosure Statement. Processed by Negotiation. My physical card has expired, I’ve received a reissued or replacement card, do I need to re-enrol my card in my Apple Wallet? Depositing a cheque up to $20,000 has never been easier, thanks to mobile cheque deposits*. The new Mobile Cheque Deposit feature is now available for more than 1.65 million eligible Westpac customers, with more being added each week. Are the Fitbit Pay transaction limits and PIN the same as my physical Card? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? Why do I need to verify my card when adding it to Samsung Pay? No Bank@Post deposit books will be dispatched until early 2021, in time for the new service to commence. / Can I add my card on multiple devices? Westpac launches Australian-first feature allowing customers to scan and deposit cheques via the Westpac Live app. Why? How do I know I'm on the real Westpac website? My physical card has expired. Are mobile payments from my mobile secure? Where can I find the option to approve a Term Deposit renewal? I have an Android device, can I access an Instant Digital Card? How do I stop receiving paper statements and receive them electronically? You must have the latest version of the Westpac Mobile Banking app and a compatible iOS or Android operating system. Can I use Westpac PayWear for online purchases? How can I set up Samsung Pay on my Samsung Gear device? Have you changed the password length or requirements with the changes to the Online Keypad? Do I need to use my card PIN with Samsung Pay? Where can I get help with Mobile Banking? I deposited a cheque at the branch and it was rejected, why? Where can I find out more information about Samsung Pay? What information is available for interest rates and tax? I need to make a change to my Direct Debit repayments? Just like going into a branch or depositing a cheque with a smart ATM, the digital cheque will take up to three business days to clear before the funds are deposited to, or debited from, the customer’s account. This information is a guide only and does not take into account your personal financial situation or goals. How will I know if it's going to be an Osko® payment when I make a payment? However. If you need to deposit any foreign cash, you can do that too – see how. Why? Can I switch off the NFC functionality on my mobile? In effect, you're writing a deposit slip. My current card is about to expire, when will I be able to view my new Digital Card details? What should I do? I'm having trouble enabling the Westpac Banking skill. Which Westpac cards are eligible to be added to Apple Pay? How do I disable or unlink a Westpac account from the Westpac Banking skill? Cheques are often considered a thing of the past, but now a new feature from Westpac is taking cheques forward into the digital age. Which banking tasks can I perform using the Westpac Keyboard? Can I cancel or dispute a pending transaction? Eligibility criteria. Which phones and devices can I use Fitbit Pay with? What do I need to set or change my PIN online? The funds will usually clear in your nominated transaction account within three business days. • A Westpac Reward Saver account can be held in an ‘As Trustee For‘ (ATF) capacity for a child/children who is/are under the age of 18. What measures can I take to protect my information? Available on accounts with a cheque drawing facility. How do I remove existing fingerprints from my iPad? Register here to do your banking securely, when and where you want, using Westpac Online and Mobile Banking. (bank feeds). Why? How do I change the PIN for my Digital Card? On what devices can I use Siri for Westpac banking? Can I only make an Osko® payment to a PayID? To save time by depositing your cheque(s) in the Express Deposit facility at your branch. Is there a limit on the value of purchases I can make using my mobile? What's the purpose of the ‘Reference’ field when sending an Osko® payment? Can I report a lost or stolen card from Online Banking? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? My card details have been removed from the Google Pay app. I started opening a joint account but no longer want to proceed. Can I make payments to friends, pay bills or transfer money using Siri? Westpac One lets you do your banking online, whenever it suits you. I do it all the time because I work business hours and can't get into a branch. Check … How do I set up mobile payments on my mobile? How can I identify on my bank statement that my cheque was deposited via the app? How do I switch to receiving Digital Mail? What happens if the cheque is dishonoured or declined? What are the interest rates on your credit cards? 26 March 2021 - Last day you'll be able to manually order cheque books or bank cheques. Ask Westpac. How do I link my Westpac Online Banking to Google Assistant? How to put a SmartPlan on a balance transfer, How to put a SmartPlan on large purchases, How to put a SmartPlan on a purchase balance. Applying to use Business Express Deposit To find out more information of the applications and features available, simply speak to a Westpac Customer Service Representative by calling 132 032 . What is the minimum operating system required to use the app on Apple Watch? Which phones or devices can I use Samsung Pay with? How do I know if my payment went through? How do I change my current Westpac credit card to a different Westpac card? What do I do if my Global Currency Card is lost or stolen? Can I copy the card number from Mobile Banking into other apps / screens on my mobile device? How do I wear and care for the Centsitive Objects Incognito Pin? I'm having trouble linking the Westpac Action. How can Travel Companion help me when I’m overseas? Do I still get reward points when they use Fitbit Pay? What happens if my mobile number changes or I need to change my PayID? What happens to my cards if I delete the app? If I have an iPhone X, can I use Face ID on the Westpac app to log in? Can a Direct Debit transaction overdraw my account? Which cards can I use to make purchases with my mobile? Share yours! My Westpac Handycard does not have a CVC, what can I do? Do I also need to send the recipient my Account Name? And last day to open new cheque facilities. I’ve been able to Pay to Mobile for a while. Do I need to use my card PIN with Google Pay? What do I do if I have forgotten my password? What should I do now? Can I use the Westpac Banking Action for Google Assistant for general customer service support? How do I know if a payment is received to my PayID? User #636963 2244 posts. When the Westpac Banking for iPad app is updated, will I need to reset my 4 digit passcode? I've registered my PayID, but I want to use it at another bank, what do I do? We have hundreds of answers to common questions about banking with Westpac. Tips. How will I know that the change has taken place? This can be done by visiting a Westpac branch. Question or keywords: Find answers. Enter the cheque amount and select the account you wish to deposit the cheque into. Westpac app actually allows it – only 1k over 7 days though. How do I set up fingerprint or quick sign in? Continue using your Westpac deposit book or your BSB and 9-digit account numbers when depositing through Westpac. What happens if my application for financial hardship is declined? The official Mobile Banking app for Westpac Australia customers. “While cheques have a reputation for being old-fashioned, we still receive more than 30,000 cheques from customers every day,” Mr Frazis said. Can I use my Digital Card details for cardless cash withdrawals? What if I make a mistake with my Term Deposit in Online Banking? Are there any changes to my statement when I have a SmartPlan? Which cards are eligible to be added to Google Pay? What is the ‘Monthly Payment Balance’ and how is that different from my normal statement Closing Balance in SmartPlan? Deposit cheques under $1,500 quickly and easily with your smart phone and the NAB app. How do I remove a card from their Fitbit Pay? Why do I need to nominate a default account? Can I make a payment from my Credit Card using Siri? What if the app is not accepting my fingerprint after registering? I have a received a westpac cheque, however i dont use Westpac as my bank. Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts? Do I need to have my phone nearby to use Garmin Pay? I have additional questions about my account. Can I use my Online Banking details to sign in to the Westpac App? How does the Westpac Protect™ SMS Code provide extra protection? Customer ID Password. Simply speak to a Westpac Customer Service Representative by calling 132 032. There is a $20,000 limit for the total value of cheques deposited over a 7-day period. How is PayID different? Do I still get reward points when I use Apple Pay? What is the Centsitive Objects Nostalgia Pin? You are able to nominate online the size of the deposit book and whether it is to be collected from the Branch or posted to you. Not recommended on public or shared devices Sign in. Through your Westpac App, simply take a photo of the front and back of your cheque and submit the images. The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. Can I stop the Travel Notifications from being sent to my Apple Watch? I scanned a cheque yesterday but it’s still not showing in my account today. I received a response that my card has already been used for this $5 Hey You credit offer. This is also a good opportunity to withdraw cash without paying the fee credit union customers normally pay at ATMs. Log in to Westpac One® Australian banking group Westpac announced on Monday the launch of its Mobile Cheque Deposit feature. Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? In a statement, Westpac said it had a staged plan to stop accepting and issuing cheques. How long will it take for estate funds held in bank accounts to be released? I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? Sign in to Westpac Live Online Banking. What is required to successfully add a Card to Samsung Pay? Can I make a payment in a different currency using Siri? What are the minimum Mobile Banking app and Hey You app versions required to access the offer? I need a new PIN for my credit card or Handycard while I’m overseas. What amounts are eligible for SmartPlan (“Eligible Amounts”)? This leading Australian bank offers online banking, home loans, mortgages, investment loans, personal finance, everyday transaction accounts, savings accounts, bank accounts, overseas services and more. How secure is it to set or change my PIN online? Can I add my cards to more than 1 device? Why is the External Accounts Service being removed? What do I do. Does my PayWear Card have an expiry date? When will the External Accounts Service be removed? More success stories Hide success stories. I sent an invitation to my joint applicant, but the account isn’t open yet. If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards? What do I do now? What do I do with the cheque after submitting it? Westpac accepts foreign cheques on a case-by-case basis. Customers can scan the front and back of their cheque and upload it within the Westpac Mobile Cheque Deposit feature of the mobile banking app. Anonymous. How can I earn and redeem Altitude Rewards? Cheques can remain uncleared for five business days including the date of deposit. Can someone else use Siri to make a payment with my Westpac account? How do I change my Westpac Online daily payment limit? This information does not take your personal objectives, circumstances or needs into account. Can I make a contactless transaction if I am on a call or browsing the Internet? Uniting Online) 3. Opening an account To find out more information about opening an account, simply speak to a Westpac Customer Service Representative by … If I create a PayID, can people still pay my BSB and account number? How does SmartPlan affect my credit card payments? What happens if my Garmin smart watch is lost or stolen? What do I need to do to successfully add a card to Google Pay? What happens if my camera doesn’t capture my card details? How do I get the Westpac iPhone or Android Phone app for Mobile Banking? Is my PayID going to be automatically created? What happens if I close my Westpac everyday bank account? NAB recommends you consider the internet banking terms and conditions document before making any decisions regarding this product.. I don't remember my Customer ID, where can I find it? Can I view or change my Daily Payment Limit using Online Banking? Do I need to let Westpac know if I change my email address? How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? This change will mean that: You won’t be able to deposit a cheque into an ANZ account or use an ANZ cheque to make a deposit into other bank accounts after 31 May. Which financial institutions offer NPP services? What information do you collect and how is it used within the Westpac Banking skill? My Westpac Protect SMS code looks different to what I expected. Do I have to upgrade my Pay to Mobile to a PayID? Can someone else use Alexa to access my Westpac accounts? How do I know that a PayID belongs to the correct person? It is subject to change without notification. Is the face which is used to register for Face ID on the device, the same face which accesses (and unlocks) the Westpac Mobile Banking app? Do I need an internet connection to make Garmin Pay payments? The mobile cheque deposit feature is also available on the Westpac Live secure online banking platform. Can I use Apple Pay to tap on / off on Opal in NSW? What can I do? Can I add my card to multiple Fitbit devices? I received an email from Westpac. What do I do if I sell my smart watch or get a new device? How do I use Samsung Pay on my Samsung Gear watch? How do I make a contactless transaction using my mobile? How do I see Quick Balance on my Apple Watch? Contact us to find out if this service is available with your account. My physical card has expired. By continuing to use this site we assume you're ok with our notice. Why don't mobile payments on my mobile work at some terminals? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. What details can I view and manage from Online Banking? Are there any fees or charges for adding my card to Google Pay? Can business cards be added to Apple Pay? A cheque account for your business. Is there a limit on the value of purchases I can make using my Westpac PayWear? What is the minimum amount that a Term Deposit can be managed using Online Banking? if we are able to bank the cheque straight away, a charge of $5 shall apply. Is my Digital Card safe if my phone is stolen? Mobile Cheque Deposit (27) What is Mobile Cheque Deposit? Can I still make mobile payments with the NFC functionality switched off? I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. What should I do? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? Why doesn’t the card number on the merchant’s receipt match my physical card number? Can more than one person’s face be stored on the iPhone X? Manage Term Deposit online - are there any restrictions for making changes to my Account within Online Banking? How will my personal information be shared with Apple? Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? How do I authenticate when using the Westpac Keyboard? What tablet devices is 4 digit passcode available on? Saver to a Westpac Term Deposit through a Westpac branch), bonus interest will not apply for the relevant month. What is a virtual account number and how is it different from my Card account number? Is it still the situation where the deposit details don't appear until the next day? What are my transfer limits for business accounts and how do I change them? Can I get a replacement card online? What payment limits apply to Pay to Mobile payments? How long can I stay signed in to Westpac Online Banking? Not recommended on public or shared devices Sign in. Do I need to re-enrol it? Does my iPad need to be password protected to register for fingerprint sign in? Can I use Google Pay as backup when I lose my card? How do I set up a recurring payment online? Can I use Apple Pay as a backup if lose my physical card? Can I use my digital card details to make online transactions? Refer to the Fiji Customer Service Fees Booklet (PDF 129KB) Are you new to Business Online? How do I delete or change my credit card repayment reminder preferences in the Mobile Banking app? Is my card eligible to set or change my card PIN online? Can someone else use the Google Assistant to access my Westpac accounts? For those customers with existing Cheque Cashing Authorities at Westpac cheques with BSB 036-810 continue to cash cheques. Why? Why do I need to input the value when it’s on the cheque? How do I disable 4 digit Passcode sign in, or use a password or fingerprint instead? You may submit a total of $5,000 worth of Australian dollar cheques within any 7 day period. I received an invitation to open a joint account with someone I don’t know. How does the Westpac Group intend to meet legal obligations under FATCA? 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