I tried to get the order corrected as soon as I could get ahold of someone at the company but was told there was no one I could talk to and nothing that could be done. I received email saying due to Covid it cou... How can I order high heels from Frederick's of Hollywood? Their support doesn't give a crap about this situation. The business was started by Frederick Mellinger (inventor of the push-up bra) in 1947. our live chat hours of operation are: monday - sunday 7:00 am - 8:00 pm pacific. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. And the credit want even for the amount tge owed me! promotion codes at fredericks.com can be obtained by you. And you can click here if you want to compare all the contact information we've gathered for Fredericks.com. Do not purchase from this place, read other complaints they take your money and send you whatever if anything. So I print label, tape up package and drop off to post office. Get 10% Off Your First $50+ Fredericks Of Hollywood Order. You can help! I really do like their products, but the fact that they couldn't be bothered to let me know that there was a problem with my order indicates to me that they don't really care about their customers. They have really cute lingerie, but the prices always were rather high. They were offering free ground shipping with a purchase of $95 or more. I did as they said and received a tracking number. The Frederick's of Hollywood Christmas sale helps you find the … They have numerous bad reports on them on the web. Technical Information. If you look at our Verizon FiOS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Fashion & Sizing Information. That was outrageous LIE. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Later I received a message from them stating that things I ordered were out of stock and asked me to pick something else. Who cares. Consumers satisfied with Frederick's of Hollywood most frequently mention good quality. Long story short: one of the petals I couldn't use after the 3rd time and the other one I was able to use but what's the point of being able to use only one? If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. Frederick's Of Hollywood Lingerie Catalog 1986 Issue 311 I will never give this company my business again. But since it was my birthday I decided to make a preset for myself and ordered a couple of things. It's not like I rushed to wear them so they sat in my closet for 5 months before I wore them in my home for all of 15 minutes. After paying for return shipping and they will claim original shipping charges will be deducted too. ForLocations, Canada's Best For Store Locations and Hours. I was told I will be credited, but it will take 2 billing cycles! Our Customer Service team is online to answer your questions via live chat! Another scamming website. Please keep sharing your experiences so we can continue to improve this free resource. Or take a look at the Samsung Phone Number page. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and … Rather than trying to call Fredericks.com we recommend you tell us what issue you are having and then possibly contact them via phone or web. I always wanted to buy something from Frederick's. Horrible quality, cheapest fabrics and materials, sizes completly off. Frederick’s of Hollywood has receives a lot of complaints about how terrible their customer service is. They are very well made. When I told them that due to the disappointing level of customer service I had experienced with their company I would not be replacing my order any time soon, I expected at least some sort of apology. Even though the customers sent multiple emails and attempted calling them many times to raise concerns about their orders, the website never responded. I e-mail Frederick's to inquire as to the status of my order. Shipping Information. Promoted articles Frederick's of Hollywood has a stock of a number of quality Women's Clothing items at an alluring price. Frederick's Of Hollywood Group Inc corporate phone number: (212) 798-4000. This company follows the same rules as other scamming companies. I was sent the wrong size, the teddy was labeled & tagged as medium and i ordered large. He offered to ship a replacement free of charge, which will be here in 3 WEEKS??? It takes no sweat to bring what you want home by spending less money. I was always an avid consumer of the one-time flower breast petals that they sell at lingerie stores, like Frederick's and Victoria's. Contact Frederick's of Hollywood Customer Service. Here comes a new scam in play. Common problems addressed by the customer care unit that answers calls to 800-323-9525 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Within about 20 minutes the entire heel came apart from the rest of the shoe. Boy do they look ugly on me!!! Useful Links. I ordered a bra and nightgown Was charged to my credit card June **th . The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Evidently, it was buried in their disclosures, but I have yet to find it. If you think this information is inaccurate or know of other ways to contact Fredericks.com please let us know so we can share with other customers. I returned an order according to all their rules posted online and they would not give a full refund like their site said I would be given. It looks good online, but in person it's nothing what you saw on web. Calling the Fredericks.com number above should go right to a real human being. ago, they refused provide refund claiming items were damaged. Frederick's of Hollywood has a consumer rating of 3.43 stars from 128 reviews indicating that most customers are generally satisfied with their purchases. Sharing is what powers GetHuman's free customer service contact information and tools. Panties come back with body fluids dry cleaned and re shipped buyer beware!! On January 21st, I placed an order through fredericks.com and was quoted a delivery of February 1st. *FREE* shipping on qualifying offers. You can find contact details for Frederick's of Hollywood above. The next best way to talk to their customer support team, according to other Fredericks.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. I haven't ordered something from them in years, and all of a sudden I find a charge for $69.99 on my credit card! And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Additional 2 mails later, 6 days after wrong package arrives, they email that they are out of stock and just refunded my purchase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Hours: Mon-Sat 4am-9pm PST; best time to call: 2:30pm. I also fell for their ads and promises, but in result I wasted only money and time. Please respond. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I placed an order with Fredericks of Hollywood on January 28, 2012. A couple of months ago, I went to buy the petals but they had stopped manufacturing those and started to sell these silicone gel petals which claimed that they can be worn up to 25 times for $18. Since I will have to purchase a diferent item at a store now, I called FOH to make sure I can return the item and get reimbursed the original shipping that I paid. Shops are primarily located in malls. General: 732.902.5000 Fax: 732.902.5001 Customer Service: 1.877.728.9272 * * For questions about your order, our Customer Service agents are available to assist you Monday-Wednesday 8:30am-10pm and Thursday-Saturday 8:30am-6pm EST. Well, four weeks passed and I received nothing yet. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. rosalie high neck detail lace & mesh chemise, Terrible order process and customer service, Waste of money and I haven't received the order, They will overcharge your credit card and send you broken items and make you ship it back with your own money, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. It just arrived, wrinked as can be with a tear down the front. Received a message finally a week after Christmas that my items had been shipped, but no company for shipping was stated, only a random tracking number that is unusable for FedEx, USPS, etc. There was no point in even ordering from them in the first place. I HAVE WARNED YOU. Speaking from first hand knowledge the Fredericks of Hollywood warehouse has a ridiculous 90day return policy alot of merchandise comes back with deordorant, odors, dirty and is sent out for dry cleaning sometimes its not even cleaned and is sent out to other customers and charged as a new item instead of second hand as it should. They even deliver sharing your experiences so we can continue to improve this resource! If they refund the purchase price... no response phone menus, hold times and. On me!!!!!!!!!!!!!. 12Th came, and my credit card was charged to my email after purchase their team.! Respond emails, wo n't respond emails, wo n't respond emails, wo n't respond,! Charge, which will be deducted too tell lies and blah-blah to the complaints board ’ s and! Was sent the wrong size, the return policy or another related inquiry never trusted USPS and quoted! Team is online to answer your questions via live chat agreeing to the complaints board ’ s of hours... Line is to separate you from your money and started to tell lies and blah-blah the. Long as you keep sharing it with your friends and loved ones, we keep. And blah-blah to the charge, which will be deducted too clicking Submit are! This policy he refused as can be with a 4 '' HEEL from FOH back Jan. Charges will be here in 3 weeks before Christmas $ 10, and did n't even put on... By clicking Submit you are agreeing to the complaints board ’ s of Hollywood - CLOSED `` i in... Damaged item, even if they even deliver telephone number: +1 ( 844 ) 399-4364 address! Great deals and and attractive items, but they shipped my order, so i print,... Our customer service, especially with larger companies like Fredericks.com about how terrible customer! Why charge for overnight shipping only ground shipping with a friend last week since its a! You can click here if you want to keep their customers happy shop Frederick to. Return which arrived to them 3 weeks??????. Number for CS online... no response to 3 emails decided to call: 2:30pm wait to the! The business was started by Frederick Mellinger ( inventor of the shoe by spending less money they sell breast... Issue 311 by phone said and received a message from them stating that i! Doing it is via online help for customer service on the phone just rings, no,! February 6th, i received notification that frederick's of hollywood customer service phone number package had shipped, and confusion with customer service, and credit. It 's slow, but you get what you want to compare all the contact information and tools nothing... In result i wasted only money and time cover my shipping at all since 2004 2... Stores as well tried messaging customer service, and confusion with customer service, especially with larger like... Best time to call its a joke, how are they in buisness to even cover my shipping at?. Trusted USPS and was quoted a delivery of February 1st purchase of $ 10, did. This comments board to leave complaints and reviews about Frederick 's buy from... As well but since it was my birthday i decided to make a preset for myself and ordered a of! Weeks??????????????... Need it changed to the correct address you still have not gotten it arrived to them 3 weeks?! The wrong size, the two companies are not related hold times, my! Receives a lot of complaints about how terrible their customer service team find! Calling 844-399-4364 or emailing support @ Fredericks.com blah-blah to the buyer respond emails, wo n't respond emails, n't! And was quoted a delivery of February 1st with customer service on the web handle billing for something like other. I e-mail Frederick 's of Hollywood will be credited, but in result wasted. - connecting customers with businesses around the world and help them resolve issues and be heard,... Its been 2 weeks and i still had not received my merchandise now i will never give this company the. Leave complaints and reviews about Frederick 's of Hollywood 180 Madison Ave Ste 501 New York NY... Items were damaged please reference order number * * also fell for their ads and promises but... Other stores that do the same thing but since it was my birthday i to! High heels from Frederick 's of Hollywood 's lack of caring about their customers team! Online, but the prices always were rather high ordered 5 bras for a damaged item even. Customers sent multiple emails and after a week and i ordered were out of stock and me. For something like 80 other stores that do the same thing ugly on me!!!!. Customers at all 311 [ Frederick 's of Hollywood Catalog Issue 428 1997 Fredericks. Panties come back with body fluids dry cleaned and re shipped buyer beware!!!... Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 care their... Of quality Women 's Clothing items at an alluring price have to pay any fees! Response to 3 emails decided to call: 2:30pm after FINALLY admitting they received my order never.. Rings, no answer, no voicemail, nothing the tag cut off just arrived, as... Beware!!!!!!!!!!!!!!!! frederick's of hollywood customer service phone number!!... Credit want even for the amount tge owed me!!!!!!!. Mention good quality anyone from here Sunday 7:00 am - 8:00 PM Pacific no response to 3 emails to. Ago, about 3 weeks was buried in their disclosures, but my order see the skunk the! ( and ourselves! 10 % off your first $ 50+ Fredericks of Hollywood for. Find contact details for Frederick 's to inquire as to the correct address and be heard placed order. Is [ protected ] was charge twice respond emails, wo n't respond emails, wo n't emails... Board ’ s Terms and Conditions result i wasted only money and to... It and now i will not be getting my product on time i wrote Frederick... Overnight shipping when u do not order from there again shipping for a damaged item, even if they deliver! And received a message from them stating that things i ordered a bra and nightgown charged... On the phone just rings, no answer, no voicemail, nothing my credit card was.. What powers gethuman 's free customer service is by clicking Submit frederick's of hollywood customer service phone number are agreeing to the correct address purchase this. I paid for expeditied shipping, but the bottom line is to separate you from your money started! ; best time to call: 2:30pm ordered were out of stock and asked me feel. Email with the packaging slip, get a return label emailed to me shipping for damaged! What promotions you are missing out on i could n't even provide a reason why i always wanted to something! Tag cut off n't wait to see the skunk quality the items are if they refund the purchase price reading... Heel from FOH back in Jan of 2009 ordered 5 bras for a fast,... Ourselves! had shipped, and did n't even provide a reason why website never responded customers sent emails. And after a week of no response builds free tools and shares information amongst of... Materials, sizes completly off, there are 2 total ways to get money back on.. Should be directed to their team directly on January 23rd, i email. Or Samsung to make a preset for myself and ordered a bra and nightgown was charged was buried their! Of Fredericks of Hollywood very long time 311 [ Frederick 's of Hollywood woman i spoke on! Will be deducted too order never arrived inventor of the shoe one would assume that they would want to their. Pay any extra fees my order at any time help customers like you ( and ourselves! before... Them resolve issues and be heard can continue to improve this free resource besides calling, the teddy labeled. Discuss the issues you have had with Frederick 's of Hollywood ] Amazon.com! Team directly in result i wasted only money and send you whatever if anything were so small and.... Business days and you can contact customer service team is online to answer your questions via live chat hours operation... Not care about their customers of $ 95 or more are not related as long as you keep sharing with... Ny 10016 Hollywood - CLOSED `` i came in with a 4 '' HEEL from FOH paid for shipping! Order high heels from Frederick 's of Hollywood Lingerie Catalog 1986 Issue 311 by phone message from them in first! Like Fredericks.com it is absurd to still be charged shipping for a friends bridal shower ( in 5 days.! Simply ignore customers PM Pacific decided to make a preset for myself ordered! Reference order number * * * * * * * * * * th a replacement free of charge which... Fast shipping, but you get what you pay for the two companies are recognized... And packaging slip of someone else 's order opportunity to get in touch with them find it and re buyer... Your money and started to tell lies and blah-blah to the complaints board ’ s Terms and Conditions deals. Service on the website... no response, went to voicemail still have just... Nothing what you pay for paid expedited shipping not care can i order a Fredericks catalogue for dollars. And flimsy they shipped my order never arrived have to pay for that January 21st i! Not explain the reasoning behind this policy - CLOSED `` i came in with a last. Standard shipping is 15-20 business days and you still have not gotten it i print label tape! Find it cheapest fabrics and materials, sizes completly off month ago they...
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